Terms and Conditions

We appreciate your business and are so pleased to help you with your celebration/event.

Please take time to read through our Terms and Conditions.

By placing/confirming an order by way of paying the 50% deposit you automatically agree to these terms and conditions.


Our Policy

  1. Flying Apronz will create a professionally decorated product according to the agreed timings as specified.     
  2. Our guarantee is that the flavors, size, and general design elements will be met as outlined by the customer.
  3. If you are not satisfied with our product(s) please let us know at the time you receive your order or prior.
  4. Once your order is accepted, refunds will not be considered

Deposits, Payments and Cancellations

  1. To confirm an order Flying Apronz requires a 50% deposit to be paid by way of bank transfer with name and date of event as reference within 3 days.
  2. Deposit becomes NON refundable 48 hours before the day of your event. No exceptions.

Care and Handling

  1. Once the cake/cupcakes has left our hands it is no longer the responsibility of Flying Apronz.   
  2. Should you choose to add flowers to your our products for display purposes please be advised we will not take responsibility should said flowers cause damage to the cake.
  3. If you are picking up, please come prepared to transport cake accordingly.
  4. All cakes are supplied in a box appropriate to size and height

Allergy Disclaimer

  1. Customer understands that Flying Apronz is NOT an allergen-free, vegetarian, gluten-free business and its products and cake(s) may contain or come into contact with items or food products containing dairy, soy, eggs, wheat, peanuts, coconut, tree nuts, flour, cocoa (chocolate), milk and sugar, and/or other allergy causing ingredients.                          
  2. We CANNOT guarantee the absence of cross-contamination from allergen causing products. Customer understands risks and agrees to notify Customer’s guests of this risk. Customer agrees not to hold Flying Apronz responsible for any allergic reactions and to indemnify Flying Apronz in the event of any claims arising from allergic reactions.
  3.  Customer understands that Flying Apronz is not a gluten free bakery. Flying Apronz uses best efforts when baking gluten free products including using separate equipment for gluten free items. Flying Apronz cannot guarantee the absence of cross-contamination with gluten containing products. If a customer or individuals who will taste the item has a serious gluten allergy, we recommend finding a bakery that is free from all wheat flours.
  4. Halaal Disclaimer : We advise our Muslim customers that our products are all produced in accordance with Islamic dietary laws. 



  1. We make every attempt to provide an accurate match to your design/image provided. Please be aware that it may not always be possible to match an exact shade or colour.
  2. Be also mindful that exposure to light can change colours of a cake.
  3. We put a lot of hours into each cake we make.  When we see changes or redecoration of our efforts, it is heartbreaking.  Please be advised therefore, that we do not give permission for anyone to make changes or redecorate our creations at all. 
  4. In this regard, we will not, nor are we obliged to fix a cake that you have damaged when trying to change it. If you are not happy with our work prior to pick up then please let us know and we will endeavour to fix the issue.
  5. All our cakes are custom made. We do not copy other people’s work exactly.
  6. We do not give permission for you to on sell our cakes for personal financial gain

Refund Policy                                       

  1. Flying Apronz will not offer refunds or exchanges for custom products that meet our quality standards once a cake has been picked up/delivered and “Accepted” by you or another designated party.
  2. Additionally, under no circumstances will Flying Apronz provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession.
  3. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered.
  4. We only give refunds if the product does not meet the flavor, size, and general description detailed above.
  5. Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up will be at the sole discretion of Flying Apronz. 
  6. Quality determination is solely at the discretion of Flying Apronz.
  7. Our cakes are baked from scratch with all natural ingredients, and need to be kept out at room temperature for at least an hour prior to serving.
  8. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree.
  9. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.

Delivery Terms

  1. The delivery time will be confirmed two (2) business days before your event date. Cakes maybe setup 1-3 hours before your event. For outdoor events, we try to setup as close to the reception time as possible, which may limit design options. 
  2. The Customer must disclose any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished products. 
  3. In the case of an unavoidable occurrence, such as an act of god, a car accident, poor road conditions, or dropping of cake during delivery — Flying Apronz cannot be held liable for more than the price of the cake described in the order.
  4. If the customer or a representative is not available to receive the delivery. A re-delivery fee will be required at the time of receipt of goods and services. 


Photographs and Marketing

  1. We respect the privacy of all our clients.
  2. We will not disclose the identity of clients (photographs of people, last names, event details, contract details) without permission.
  3. We do however, reserve the right to photograph baked goods and use those photos on our website, social media, or marketing materials.
  4. We also reserve the right to use any photographs for display or promotion without compensation to you.